This policy explains how ACT Pools collects, uses and protects the personal information you give us through this website. We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
This policy applies to the ACT Pools website and to any enquiry you send us through it. It does not apply to other websites we link to, which set their own privacy practices.
We only collect the information you choose to give us. When you send an enquiry or request a quote, we ask for:
We also collect limited technical information automatically as you browse, such as the pages you view, the device and browser you use, your general location and the site or advertisement that brought you here. This is collected in aggregate and is not used to identify you personally.
We use what you give us to:
We do not sell your personal information. If we ever send you marketing material, every message will include a way to unsubscribe.
Cookies are small files placed on your device that help a website work and help us understand how it is being used. Our site uses cookies for basic functionality and for the analytics and advertising services described below. You can block or delete cookies in your browser settings, though parts of the site may not work as well if you do.
We use Google Analytics, Meta Pixel and Google Ads to understand how people find and use our website and to measure our advertising. These services may set cookies and collect anonymous information about your visit, including the pages you view and how you arrived. They may also allow us to show you our advertising on other websites and platforms after you have visited ours.
You can opt out of Google Analytics using the browser extension Google provides, and you can change what advertising you see in your Google and Meta account settings.
We keep your information within our team wherever we can. We may share it in these situations:
If you apply for finance through the Handypay application on our finance page, you are dealing with Handypay directly. Anything you enter there is collected by Handypay under their own privacy policy rather than this one.
Enquiries sent through this website are stored in our website system and emailed to our team. We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access, including limiting who can see it. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.
We keep enquiry records for as long as we need them to deal with your enquiry and to meet our legal and business obligations, then remove them.
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. If you are unhappy with how we have handled your information, you can raise it with the Office of the Australian Information Commissioner.
Our website links to external sites, including our social media pages and our suppliers. We do not control those sites and we are not responsible for their content or their privacy practices. We encourage you to read their policies.
We may update this policy from time to time. The current version will always be available on this page.
If you have any questions about this policy or about how we handle your information, please contact ACT Pools:
